At Scandia Gear, we understand that plans can change, and sometimes you may need to cancel an order. We aim to provide clarity and transparency regarding our cancellation policy to ensure your shopping experience with us is as straightforward as possible.
We want to accommodate your requests to the best of our abilities. However, please be aware that orders cannot be cancelled once they have been shipped. Once your order has left our warehouse and is in transit, it becomes ineligible for cancellation.
If you wish to cancel an order that has not yet been shipped, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not already been processed for shipping.
Refunds Within 14 Days
However, within 14 days of placing your order, you can still request a refund. If you change your mind or have any concerns about your purchase during this period, please contact us, and we will guide you through the refund process.
If you have any questions or require assistance with order cancellations or refunds, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your experience with Scandia Gear is a positive one.
Please note that this policy applies only to orders placed directly through the Scandia Gear webshop.