How can I place an order on the Scandia Gear Webshop?
To place an order, simply browse our website, select the products you want, and add them to your cart.
Once you’re ready, proceed to the checkout page to complete your purchase.
What payment methods are accepted on the Scandia Gear Webshop?
We accept a variety of payment methods, including credit/debit cards and Apple Pay.
You can choose the option that is most convenient for you during the checkout process.
Is it safe to enter my payment information on your website?
Yes, your payment information is secure on our website.
We use industry-standard encryption protocols to protect your data, ensuring a safe and secure transaction.
What is your return policy?
We have a hassle-free return policy.
If you’re not satisfied with your purchase, you can return it within 14 days]of receiving it for a refund.
Please review our Returns and Refunds page for detailed instructions here.
Are there any additional costs, such as customs duties or taxes, for international orders?
Depending on your country’s import regulations, you may be subject to customs duties or taxes when receiving an international order.
These charges are the responsibility of the recipient, so please check with your local customs office for more information.
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer support team as soon as possible.
We will do our best to accommodate your request, but it may not be possible if your order has already been shipped.
Do you offer discounts or promotions for bulk orders?
Yes, we often have special discounts and promotions.
Please check our website or contact our customer support team for information on current offers.
What should I do if I encounter any issues or have questions about my order?
If you have any questions or encounter any issues with your order, please don’t hesitate to reach out to our customer support team.
You can contact us via email or chat, and we’ll be happy to assist you.
How can I determine my size?
To find your size, refer to our comprehensive sizing charts available here.
These charts provide measurements for chest, waist, hips, inseam, and other relevant dimensions.
Measure yourself or a well-fitting garment you already own to ensure the best fit.
Are your sizes consistent across all products?
While we strive for consistency in sizing, variations may exist due to the different styles and designs of our products.
It’s essential to consult the specific sizing chart provided for each item you intend to purchase.
Check the Size Guide!
What if I fall between two sizes on the sizing chart?
If you’re between sizes, we recommend choosing the larger size for comfort and ease of movement.
Remember, a slightly loose fit is often preferable for workwear to ensure flexibility and freedom of motion.
Can I return or exchange items if they don’t fit properly?
We understand that sometimes sizing can be a challenge when shopping online.
While we do not offer direct exchanges at this time, our return process is designed to make it easy for you to get the right fit.
If you find that your items don’t fit as expected, here’s what you can do:
1. Return Your Order: Initiate a return for the items that don’t fit.
Please refer to our Returns and Exchange policy on our website for detailed instructions on how to return your purchase.
2. Request a Refund: Once we receive your returned items and verify their condition, we will promptly process a refund for your original purchase.
3. Place a New Order: To ensure you get the correct size, place a new order for the items you need in the right size.
This allows you to have the properly sized items on their way to you as quickly as possible.
Our aim is to provide you with an efficient solution so that you can enjoy a perfectly fitting item.
If you have any questions or need further assistance during this process, please don’t hesitate to contact our customer service team.
Do you provide size recommendations for footwear and gloves?
Yes, we offer size guidance for safety footwear and gloves.
Please refer to the size guide provided here.
If you have specific questions or need further assistance, feel free to contact our customer service team.
Can I get assistance with sizing from your customer service team?
Our customer service team is always ready to assist you with any sizing questions and provide personalized recommendations.
You can easily reach out to us via the chat window located on the right-hand side, and they will get back to you ASAP.
What if I order the wrong size?
If you’ve accidentally ordered the wrong size, don’t worry—we will help you quickly to obtain the correct fit:
Return Your Order: Start by initiating a return for the items that do not fit as expected.
You can find detailed return instructions on the Returns page on our website.
Request a Refund: Once we receive the returned items and confirm their condition,
we will promptly process a refund for your original purchase.
Place a New Order: To ensure you receive the right size without delay,
visit our website and place a new order for the items you need in the correct size.
We’re here to ensure your shopping experience with us is as convenient and satisfying as possible
How much does shipping cost?
Shipping costs vary depending on your location.
You can calculate the shipping cost during the checkout process before finalizing your purchase.
For orders within the EU, we provide free shipping from €250.
What is the estimated delivery time for my order?
The estimated delivery time depends on your location selected.
Check out our Shipping page for more details here.
Keep in mind that delivery times may vary due to factors beyond our control.
Do you offer international shipping?
Yes, we provide international shipping to many countries.
Can I track my shipment?
Yes, once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status and location of your shipment.
What should I do if my order hasn’t arrived within the estimated delivery time?
If your order is taking longer than expected to arrive, please contact our customer support team.
We will investigate the issue and provide you with an update on the status of your shipment.
What happens if my package is lost or damaged during shipping?
In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately.
We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Can I change the shipping address after I’ve placed my order?
If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible.
We will make every effort to update the address, but changes may not be possible if your order has already been shipped.