Frequently asked questions
And their answers
At Scandia Gear, we understand the importance of having the right answers when it comes to workwear and PPE. That’s why we’ve put together this FAQ page—to provide you with quick and clear answers to your most common questions. Whether it’s about our products, delivery, or custom branding, we’ve got you covered. Still need assistance? Our team is always here to help!
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Shipping
How much does shipping cost?
For orders within the EU, enjoy free shipping on purchases over $250. Orders under $250 incur a shipping cost of $12.95.
International orders outside the EU have a shipping cost of $22.95.
Orders over $350 qualify for free worldwide shipping.
What is the estimated delivery time for my order?
The expected delivery duration depends on the location you’ve chosen.
Typically, delivery times span from 2-5 business days within Europe and 3-11 business days for international orders.
Please be aware that delivery times may fluctuate due to factors beyond our control.
Do you offer international shipping?
Yes, we provide international shipping to many countries.
Can I track my shipment?
Absolutely!
Upon the shipment of your order, you’ll receive an email containing a tracking link. Utilize this link to keep tabs on the real-time status and location of your shipment.
Upon the shipment of your order, you’ll receive an email containing a tracking link. Utilize this link to keep tabs on the real-time status and location of your shipment.
What should I do if my order hasn’t arrived within the estimated delivery time?
If your order is taking longer than expected to arrive, please contact our customer support team.
We will investigate the issue and provide you with an update on the status of your shipment.
What happens if my package is lost or damaged during shipping?
In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately.
We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.
Can I change the shipping address after I’ve placed my order?
If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible.
We will make every effort to update the address, but changes may not be possible if your order has already been shipped.
Payments
Do you offer customization for your products?
At present, customization options, such as ScanName, ScanRank, or company logos, are exclusively available for business orders only.
Is there a minimum order amount for purchases?
No, we do not have a minimum order value. Whether you’re making a small or large purchase, we’re here to cater to your needs without any restrictions.
What currencies are accepted on your website?
We exclusively operate in Dollars, but we welcome payments in all currencies. Your payment will be converted at the prevailing exchange rate.
How can I place an order on the Scandia Gear Webshop?
To place an order, simply browse our website, select the products you want, and add them to your cart.
Once you’re ready, proceed to the checkout page to complete your purchase.
What payment methods are accepted on the Scandia Gear Webshop?
We accept a variety of payment methods, including credit/debit cards and Apple Pay.
You can choose the option that is most convenient for you during the checkout process.
Is it safe to enter my payment information on your website?
Yes, your payment information is secure on our website.
We use industry-standard encryption protocols to protect your data, ensuring a safe and secure transaction.
What is your return policy?
We have a hassle-free return policy.
If you’re not satisfied with your purchase, you can return it within 14 days of receiving it for a refund.
Please review our Returns and Refunds page for detailed instructions here.
Are there any additional costs, such as customs duties or taxes, for international orders?
Depending on your country’s import regulations, you may be subject to customs duties or taxes when receiving an international order.
These charges are the responsibility of the recipient, so please check with your local customs office for more information.
Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer support team as soon as possible.
We will do our best to accommodate your request, but it may not be possible if your order has already been shipped.
Do you offer discounts or promotions for bulk orders?
Yes, we often have special discounts and promotions.
Please check our website or contact our customer support team for information on current offers.
What should I do if I encounter any issues or have questions about my order?
If you have any questions or encounter any issues with your order, please don’t hesitate to reach out to our customer support team.
You can contact us via email or call, and we’ll be happy to assist you.
Sizing
How can I determine my size?
To find your size, refer to our comprehensive sizing charts on the product pages.
These charts provide measurements for chest, waist, hips, inseam, and other relevant dimensions. Measure yourself or a well-fitting garment you already own to ensure the best fit.
Are your sizes consistent across all products?
While we strive for consistency in sizing, variations may exist due to the different styles and designs of our products.
It’s essential to consult the specific sizing chart provided for each item you intend to purchase.
Check the size guide on the product page!
What if I fall between two size recommendations?
If you’re between sizes, we recommend choosing the larger size for comfort and ease of movement.
Remember, a slightly loose fit is often preferable for workwear to ensure flexibility and freedom of motion.
Can I return or exchange items if they don’t fit properly?
We understand that sometimes sizing can be a challenge when shopping online.
While we do not offer direct exchanges at this time, our return process is designed to make it easy for you to get the right fit.
If you find that your items don’t fit as expected, here’s what you can do:
1. Return Your Order: Initiate a return for the items that don’t fit. Please refer to our Returns and Exchange policy on our website for detailed instructions on how to return your purchase.
2. Request a Refund: Once we receive your returned items and verify their condition, we will promptly process a refund for your original purchase.
3. Place a New Order: To ensure you get the correct size, place a new order for the items you need in the right size. This allows you to have the properly sized items on their way to you as quickly as possible.
Our aim is to provide you with an efficient solution so that you can enjoy a perfectly fitting item. If you have any questions or need further assistance during this process, please don’t hesitate to contact our customer service team.
If you find that your items don’t fit as expected, here’s what you can do:
1. Return Your Order: Initiate a return for the items that don’t fit. Please refer to our Returns and Exchange policy on our website for detailed instructions on how to return your purchase.
2. Request a Refund: Once we receive your returned items and verify their condition, we will promptly process a refund for your original purchase.
3. Place a New Order: To ensure you get the correct size, place a new order for the items you need in the right size. This allows you to have the properly sized items on their way to you as quickly as possible.
Our aim is to provide you with an efficient solution so that you can enjoy a perfectly fitting item. If you have any questions or need further assistance during this process, please don’t hesitate to contact our customer service team.
Do you provide size recommendations for footwear and gloves?
Yes, we offer size guidance for safety footwear and gloves.
Please refer to the size guides in the description area of the product pages.
If you have specific questions or need further assistance, feel free to contact our customer service team.
Can I get assistance with sizing from your customer service team?
Absolutely!
Our customer support team is always ready to assist you with any sizing questions and provide personalized recommendations.
What if I order the wrong size?
If you’ve accidentally ordered the wrong size, don’t worry—we will help you quickly to obtain the correct fit:
Return Your Order: Start by initiating a return for the items that do not fit as expected. You can find detailed return instructions on the Returns page on our website.
Request a Refund: Once we receive the returned items and confirm their condition, we will promptly process a refund for your original purchase.
Place a New Order: To ensure you receive the right size without delay, visit our website and place a new order for the items you need in the correct size.
We’re here to ensure your shopping experience with us is as convenient and satisfying as possible
Return Your Order: Start by initiating a return for the items that do not fit as expected. You can find detailed return instructions on the Returns page on our website.
Request a Refund: Once we receive the returned items and confirm their condition, we will promptly process a refund for your original purchase.
Place a New Order: To ensure you receive the right size without delay, visit our website and place a new order for the items you need in the correct size.
We’re here to ensure your shopping experience with us is as convenient and satisfying as possible
Do you need advice?
Don’t hesitate to contact us! I’m happy to help you out with whatever question.
Mail us
Taken en verantwoordelijkheden
- Schoonmaken en desinfecteren van sanitaire voorzieningen;
- Zemen van ramen, deuren etc. Afnemen van meubilair;
- Stoffen en stofzuigen van kantoren, meeting rooms, gangen, toiletten;
- Afvoeren van afval (indien nodig), aanvullen van verbruiksartikelen in toilet, plaatsen van nieuwe afvalzakken etc.
- Bijhouden van verbruik en laten bijbestellen van schoonmaakartikelen, producten en hulpmiddelen;
- Netjes en op juiste wijze behandelen van producten en hulpmiddelen als stofzuiger, dweil en overige attributen;
- Indien nodig aanpassen van schoonmaakartikelen.
Onze verwachtingen
Wat wij bieden
Een functie binnen een internationale, dynamische en ambitieuze organisatie waarin je in de gelegenheid wordt gesteld om jezelf te ontwikkelen Tegenover jouw inzet bieden wij prima primaire en secundaire arbeidsvoorwaarden zoals: een goed salaris, 25 vakantiedagen per jaar op fulltime basis met de mogelijkheid om elk jaar vijf vakantiedagen aan te kopen, een fietsleaseregeling via Hellorider, pensioenregeling, €0,23 ct per kilometer reiskostenvergoeding en je mag gebruik maken van onze indoor gym. De functie is fulltime (parttime is bespreekbaar) en biedt ruimte voor groei binnen de organisatie.
Er valt natuurlijk nog veel meer te vertellen over de functie maar dat doen we graag in een persoonlijk gesprek! Herken jij jezelf in het bovenstaande profiel? Stuur dan jouw profiel naar HR@scandiagear.com of neem telefonisch contact op met Lisa Imholz op 0181-745-155.
We kijken ernaar uit om met jou in gesprek te gaan!
Acquisitie naar aanleiding van deze vacature wordt niet op prijs gesteld.