Inside Sales Associate
Scandia Gear The Americas Corp. is looking for a Inside Sales Associate! Working at our Inside Sales department means you are responsible for processing incoming orders and price quotes.
Do you have a commercial drive and an affinity for the maritime and offshore industries? Do you know what goes into great customer care? Are you interested in starting or continuing your career with a multinational? Then you would be the perfect candidate for Scandia Gear The Americas Corp!
Tasks and responsibilities
✔ Administration of orders and price quotes.
✔ Inventory checks and order fulfilment.
✔ Consistent contact with customers.
✔ Report and resolve order discrepancies with Scandia’s Sales and Purchasing departments.
✔ Process sales, orders, and shipments, while looking to optimise Scandia’s supply chain.
✔ Handle administration associated with customer care (e.g., resolve issues within 24 hours); experience with Exact Globe and Exact Synergy is a plus.
✔ Ensure that orders are complete and delivered on time (i.e., confirming inventory levels, working with relevant departments to expedite orders).
✔ Process RMAs and customer complaints, making sure to inform relevant departments and adhere to complaint procedures.
Requirements and experience
Experience
✔ Thorough knowledge of the maritime and offshore industries preferred.
✔ Minimum of 2 years’ experience in a similar position.
✔ Excellent skills in client services and in building long-term client relationships.
✔ Interdepartmental and intercultural teamwork and teambuilding.
✔ Can demonstrate the ability to go the extra mile, to exceed expectations.
Skills/ Abilities
✔ Highly developed sense of integrity and commitment to customer satisfaction
✔ Demonstrated passion for excellence with respect to treating and caring for customers.
✔ Excellent Telephone manner
✔ Excellent time management and personal organizational skills
✔ Deadline-driven
✔ Self-sufficient
✔ Ability to work closely to instructions
✔ Excellent communication skills
✔ Strong detail orientation and communication/listening skills.
✔ Proficient at Microsoft Office
✔ Possess a strong work ethic and team player mentality.
Personal qualities
✔ Well-presented
✔ Enthusiastic
✔ Flexible
✔ Patient
✔ Proactive
✔ Punctual
✔ Detail orientated
Our benefits
This is an exciting position at the heart of a dynamic and ambitious organisation. You will have the opportunity to develop yourself and your professional skills. We offer:
✔ 200 PTO hours on yearly base
✔ Medical, pension, health benefits
✔ Vacation allowance. This allowance will be paid subsequently and equal to 8% of the employee’s gross regular yearly salary/hourly salary.
If you see yourself excelling in this work, send your CV and your letter of motivation to us at HR@scandiagear.com. If you have any questions about this position or the application process, please contact Sabitrie Kersout at our HQ in the Netherlands: +31.181.745153.